Contact Us
All new accounts will be opened with Neighborhood Credit Union, not RelyOn Credit Union.
Have a question? Need assistance?
Have a question? Need assistance? We’re here to help! Reach out to us using any of the convenient options below.
Specific Questions About Your Existing Account?
Please use the Secure Messaging Center located within Online Banking. We’re here to assist you.
Lost Or Stolen Credit Card?
Call or text: 214-357-3328
If our office is closed, please call 833-541-0777, and our representative will notify the appropriate parties to replace your card.
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24-Hour Debit Card Support
Report a lost or stolen card: 833-933-1681
Activate a new debit card or change your PIN: 833-998-4701
Planning A Trip? Let Us Know!
Call or text: 214-357-3328
To ensure uninterrupted use of your debit card while you’re out of town, we’ll add a travel notification to your debit card.
Credit Card Disputes
Call: 866-279-1399
Monday through Friday, 7 a.m. to 7 p.m.
If you reach out to us outside of these hours, please leave a message in our voicemail box. Our dedicated dispute representatives will return your call on the following business day. For all other debit card inquiries, please call or text us during our normal business hours.
