Online Banking & Bill Pay

Resetting your password is simple. All you need to do is click the “Forgot Username or Password” link on the login screen and follow the instructions to reset your password. The system will ask you for identifying information to make sure that it’s you before allowing you to reset your password.

You will need to have signed up for Online Banking first to be able to log into the Mobile App. Once you’ve setup Online Banking, you can use your same login credentials to log into the Mobile App.

Yes, you can setup a variety of alerts by clicking on the Settings icon in the top right corner. You’ll first want to configure your alerts by setting up an email address or cell phone number (or both) that you would like to be notified through. Next, you can setup alerts specific to your accounts (transaction amounts, transaction types, account balances, etc.) or security alerts (when your password or account information is changed).

Follow the same steps as you would with a regular account search, filling in the criteria you wish to look up, but instead of clicking “Apply,” click the “Save Search” button. This will allow you to name this search and save it for future use.

You’ll first need to find the check you are looking for by doing an account search following the steps above. Once you’ve found the check, click on the three dots on the right-hand side of the transaction box and click to view image of the check. You should be able to see the front and back of the check you deposited.

There is a frequency option when doing a transfer that allows you to setup the transfer to occur one-time, daily, weekly, every two weeks, monthly, every 3 months, or annually. If you choose to setup a recurring transfer, you can also indicate when you’d like these transfers to stop.

When you’re transferring money between your accounts, we give you the option to add a “memo” or a note on the transfer; this note will show up in your transaction history so that you have a record of what the transfer was for.

We recommend you keep the physical check for a few days until your check has had time to clear your account. Once the check has cleared, you can choose to shred the check or you can keep it for your records. Either way, an image of the check will be available for you to view in your account history.

Deposits made by 3:00pm CST on a regular business day will be posted on the same day. Deposits made after 3:00pm CST or on a non-business day (weekends and federal holidays) will be posted to your account by close of the next business day.

You can pay bills from any of your RelyOn Checking Accounts; Savings Accounts cannot be used for Bill Pay.

Bill Pay is now self-enrolling, meaning no more forms to fill out or processes to go through. The service is available for you to use even on your first login. You will just need to add your payees and payment information into the Bill Pay section to save them for future use.

You don’t need it! All you need to send money to a friend is their email address or phone number. This information will be used to contact your friend and send a link for them to be able to collect the money you’ve sent them.

Yes, with Pay A Friend, you can also send your friends payment requests. Simply click “Request Money” under the Pay A Friend tab, enter your friend’s name and contact information and the dollar amount you’re requesting them to pay. A notification will be sent to them with a link to send money to your RelyOn account.

In order to pay a member through this feature, you will need your friend’s member number. If you don’t have it, you can simply send then money using the Pay A Friend feature and send them money using their email address or phone number.

Disabling your card is very easy. Simply click the “Manage Cards” menu option and find the card that you wish to block. Tap the image of that card and confirm that you wish to disable it.

If you’ve found your card after blocking/disabling it, you can simply log back into Online Banking or your Mobile App and tap the picture of your card to activate/enable it for use again. This can only be done if a new replacement card hasn’t been issued to you already.

Yes, you can setup external transfers to your friend’s and family’s accounts outside of RelyOn. You just need their routing and account information. Once you’ve added their account and it’s been verified, you can transfer funds any time to this external account.

No, with external transfers it can take 2-3 business days for funds to be transferred from one financial institution to another.